FAQs | sparkmarketing

Spark Marketing – Frequently Asked Questions (FAQ)

1. What is Spark Marketing? Spark Marketing is a results-driven digital marketing agency. We provide businesses and individuals with creative advertising solutions, strategic social media management, and high-performance digital tools to enhance their online footprint.

2. What does Spark Marketing do? We develop and execute marketing strategies designed to make your online presence seamless and impactful. From content creation to lead generation and brand automation, our services are built to support modern business growth.

3. How do I sign up for Spark Marketing services? To get started, visit our website or contact our Rawalpindi office. After an initial consultation, you will be guided through a simple onboarding process to define your goals and service package.

4. What types of services do you support? We offer a wide range of marketing solutions, including:

Social Media Management (SMM)
Search Engine Optimization (SEO)
Professional Content Creation
Business Automation and Integration Tools
Digital Strategy Consulting

5. How long does it take for services to activate? Most digital tools and account setups are initiated instantly. However, comprehensive marketing campaigns or complex integrations typically require 24 to 72 hours for full strategy confirmation and launch.

6. Is my business information secure with Spark Marketing? Absolutely. We use advanced encryption and industry-standard security protocols to protect your brand assets and sensitive data. Your account access is handled through secure, authorized channels only.

7. Can I request a refund? Yes, refunds can be requested under specific conditions outlined in our Service Resolution Policy. Once a valid reason is verified, refunds are processed within 48 to 72 working hours, subject to standard deductions for work already performed.

8. What is the verification (KYC) process? KYC (Know Your Customer) is a mandatory verification of your business or personal identity. This process prevents fraud, ensures compliance with Pakistani advertising laws, and is required for accessing premium features and processing refunds.

9. Does Spark Marketing charge any fees? Our service fees are based on the package or project scope selected. Please note that "Ad Spend" (money paid to Facebook/Google) is separate from our management fees. Contact support for a detailed Fee Schedule.

10. How can I integrate Spark Marketing tools into my website? Businesses can integrate our lead tracking and automation features using our provided documentation and technical support. We offer step-by-step guidance to ensure a smooth technical setup.

11. How do I contact customer support? You can reach our Rawalpindi-based team at:

📧 Email: Sparkmarketing@gmail.com
📞 Phone: 0322 5712905

12. What is Spark Marketing as a company? We are a marketing technology company that builds the infrastructure for successful online brands. We empower startups and large enterprises to automate their outreach and operate more efficiently in the digital space.

13. What are the requirements to use your services? To create an account and begin a campaign, you generally need:

A valid email address
Personal/Business identification
Access to your brand’s social media handles or website

14. Are international campaigns supported? Yes, Spark Marketing supports international targeting and global digital tools, allowing you to reach audiences outside of Pakistan depending on your service package.

15. Is my personal information protected? Yes. User data is stored in high-security encrypted systems. We follow strict privacy standards and never share your information with third parties without your explicit permission.

16. Can I register as an individual or only as a company? We welcome both. You can register as an individual professional (influencer, freelancer) or as a registered business entity.

17. Do you support automated marketing features? Yes, we specialize in automation tools, including recurring ad sequences and automated lead responses, designed to improve your business efficiency and customer convenience.